InstaPDF Legal

GDPR Compliance, Privacy Policy and Terms of Service



InstaPDF can be used by any natural person over the age of 16. We store the following identifiable data, once you sign up: name, email, IP address and a hashed version of your password.

Under no circumstances do we transfer personally identifiable data to third parties. All communication between the client and servers are encrypted via SSL, i.e. the HTTPS protocol. We collect statistics using Google Analytics, however we explicitly anonymise your IP address.

The documents you upload to InstaPDF are stored on the AWS S3 Service. You can choose to share a publicly accessible URL to your document with other persons at your discretion. The documents stored on our service are neither processed nor used as training data for machine learning.

Version Date: Aug 8th, 2021


Account Deletion

To delete your account or export your personal information, visit the "My Account" section in the top navigation bar, once you login on the website.


Privacy Policy

Data Protection Declaration

We, Mackh Aktiengesellschaft (hereinafter: "mackh ag"), consider the protection and confidentiality of your data to be very important. Your personal data will be collected and used solely within the statutory provisions of the applicable data protection laws. Through this Data Protection Declaration, we wish to inform you of the personal data we collect and the purpose for which we use that data.

mackh ag will inform you below of the type, scope and purpose of the collection and use of personal data. You may access this notice on our website at any time.

Responsible Office, Contact

The responsible office under the data protection laws is:

mackh ag
Hord 623
9035 Grub

If you have any information or suggestions on data protection, please feel free to e-mail us at

Subject Matter of Data Protection

The subject matter of the data protection is personal data. As defined in sec. 3 (1) BDSG [Federal Data Protection Act], this consists of individual information on personal or objective circumstances of a specific or identifiable natural person. This includes information such as your name, your postal address, your e-mail address, and your telephone number and may also include usage data.

Collection and Use of Data

Automated Data Collection: When you access mackh ag's websites, your Internet browser automatically transmits data for technical reasons. The following data are stored separately from other data that you may send us:

  • Date and time of access
  • URL of previously-visited websites
  • Volume of data sent

This data is collected solely for technical reasons and is never identified with a specific person at any time.

User-Entered Data

You must register in order to be able to use InstaPDF. To register, you must enter your e-mail address, name and select a password. We need this information in order to ensure that you can use the full offering. We also need this information, and possible other information as well, in order to be able to respond to you requests, questions, and criticism.

We use personal data in order to enable the secure, effective, and user-based use of InstaPDF, for such purposes as:

  • Internet-based access to your documents
  • Connection via our API via 3rd Party Apps
  • Recommendations of InstaPDF by you, using the invite function to friends and acquaintances (e-mail address).

Disclosure of Data

We will not disclose your information to third parties, no exceptions.


mackh ag offers a newsletter service free of charge. We use the newsletter to notify you about product innovations and send you general information about InstaPDF.

Of course, you may unsubscribe from the newsletter at any time. Each newsletter includes information on how to unsubscribe for the future.


The InstaPDF web service stores "cookies" in order to offer you an extensive range of functions and make it more convenient for you to use our websites. Cookies are small files that are stored on your computer using your Internet browser. If you do not wish to use cookies, you can use your browser settings to prevent cookies from being stored. Please note that this may limit the operation and scope of functions of our offerings or may inhibit from the InstaPDF service from working as should.

Deletion of Your Data

We will delete your data when it is no longer needed for the purposes described above. Upon deletion, documents are securely wiped from the database and filesystem. Should you wish to delete your account, we will delete all of the data from your account in its entirety (documents, tags, titles, and In-App Purchases). If data must be preserved for legal reasons, it will be frozen. In this case, the data will no longer be available for further use.

Right of Information and Correction

Naturally, you have the right to obtain information concerning the data about you that is stored on the InstaPDF Service by mackh ag. You also have the right to correct incorrect data and to have data frozen or deleted. Please contact or write to the above address by postal mail.

Changes to this Data Protection Declaration

We reserve the right to make changes to this Data Protection Declaration. You can always access the current version of the Data Protection Declaration at


Terms of Service

By using the web site ("Service"), mobile application, or any services of Mackh Aktiengesellschalft ("mackh ag"), you are agreeing to be bound by the following terms and conditions ("Terms of Service").


mackh ag reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at:

Violation of any of the terms below will result in the termination of your Account. While mackh ag prohibits such conduct and Content on the Service, you understand and agree that mackh ag cannot be responsible for the Content posted on the Service and you nonetheless may be exposed to such materials. You agree to use the Service at your own risk.

Account Terms

  • You must be 16 years or older to use this Service.
  • You must be a human. Accounts registered by "bots" or other automated methods are not permitted.
  • You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.
  • Your login may only be used by one person - a single login shared by multiple people is not permitted for free accounts. You may create separate logins for as many people as your plan allows.
  • You are responsible for maintaining the security of your account and password. mackh ag cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  • You are responsible for all Content posted and activity that occurs under your account (even when Content is posted by others who have accounts under your account).
  • One person or legal entity may not maintain more than one free account.
  • You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright or trademark laws).

CloudSafe Subscription via In-App Purchase

Available subscription plans inside the iOS Application CloudSafe Monthly: $2.99 CloudSafe Yearly: $27.99 Payments and Renewal Payment will be charged to iTunes Account at confirmation of purchase. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Account will be charged for renewal within 24-hours prior to the end of the current period. You can manage or turn off auto-renew in your Account settings at any time after purchase No cancellation of the current subscription is allowed during the active period.

API Terms

Customers may access their InstaPDF account data via an API (Application Program Interface). Any use of the API, including use of the API through a third-party product that accesses InstaPDF, is bound by these Terms of Service plus the following specific terms:

  • You expressly understand and agree that mackh ag shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if mackh ag has been advised of the possibility of such damages), resulting from your use of the API or third-party products that access data via the API.
  • Abuse or excessively frequent requests to InstaPDF via the API may result in the temporary or permanent suspension of your account's access to the API. mackh ag, in its sole discretion, will determine abuse or excessive usage of the API. mackh ag will make a reasonable attempt via email to warn the account owner prior to suspension.
  • mackh ag reserves the right at any time to modify or discontinue, temporarily or permanently, your access to the API (or any part thereof) with or without notice.

Payment, Refunds, Upgrading and Downgrading Terms

  • All account upgrades and related purchases must be made on or our partner payment gateways.
  • A purchase will immediately be billed you.
  • The purchase is billed on delivery and is non-refundable. There will be no refunds or credits for partial uses of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
  • All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.
  • Poor Internet Connectivity on your device may cause the loss of Content, features, or capacity of your Account. mackh ag does not accept any liability for such loss.

Cancellation and Termination

  • You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time. Please visit Section 1.1 for instructions on how to delete your account.
  • All of your Content will be immediately deleted from the Service upon cancellation. This information can not be recovered once your account is cancelled.
  • mackh ag, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other mackh ag service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. mackh ag reserves the right to refuse service to anyone for any reason at any time.

Modifications to the Service and Prices

  • mackh ag reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  • Prices of all Services are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the InstaPDF Site () or the Service itself.
  • mackh ag shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Copyright and Content Ownership

  • We claim no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours. However, by setting your documents to be viewed publicly, you agree to allow others to view your Content.
  • mackh ag does not pre-screen Content, but mackh ag and its designee have the right (but not the obligation) in their sole discretion to refuse, screen or remove any Content that is available via the Service.
  • You shall defend mackh ag against any claim, demand, suit or proceeding made or brought against mackh ag by a third party alleging that Your Content, or Your use of the Service in violation of this Agreement, infringes or misappropriates the intellectual property rights of a third party or violates applicable law, and shall indemnify mackh ag for any damages finally awarded against, and for reasonable attorney’s fees incurred by, mackh ag in connection with any such claim, demand, suit or proceeding; provided, that mackh ag (a) promptly gives You written notice of the claim, demand, suit or proceeding; (b) gives You sole control of the defense and settlement of the claim, demand, suit or proceeding (provided that You may not settle any claim, demand, suit or proceeding unless the settlement unconditionally releases mackh ag of all liability); and (c) provides to You all reasonable assistance, at Your expense.
  • The look and feel of the Service is copyright © mackh ag. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS, Javascript, or visual design elements or concepts without express written permission from mackh ag.

General Conditions

  • Your use of the Service is at your sole risk. The service is provided on an "as is" and "as available" basis.
  • Technical support is only provided to paying account holders and is only available via email.
  • You understand that mackh ag uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
  • You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, mackh ag, or any other mackh ag service.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by mackh ag.
  • We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
  • Verbal, physical, written or other abuse (including threats of abuse or retribution) of any mackh ag customer, employee, member, or officer will result in immediate account termination.
  • You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
  • You must not upload, post, host, or transmit unsolicited email, SMSs, or "spam" messages.
  • You must not transmit any worms or viruses or any code of a destructive nature.
  • If your bandwidth usage significantly exceeds the average bandwidth usage (as determined solely by mackh ag) of other mackh ag customers, we reserve the right to immediately disable your account or throttle your file hosting until you can reduce your bandwidth consumption.
  • mackh ag does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.
  • You expressly understand and agree that mackh ag shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if mackh ag has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.
  • The failure of mackh ag to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and mackh ag and govern your use of the Service, superseding any prior agreements between you and mackh ag (including, but not limited to, any prior versions of the Terms of Service). You agree that these Terms of Service and Your use of the Service are governed under Swiss law.

Questions about the Terms of Service should be sent to